ProSync users can request deletion of their account and associated personal data through the form on this page.
Before submitting
Uninstalling ProSync does not delete an account. Nenuvo will send or request an email confirmation and may ask for additional information reasonably necessary to verify control of the registered email address. Never provide a password.
What happens after verification
After your identity is verified, Nenuvo will delete or anonymize your ProSync account and associated data unless certain information must be retained for legitimate legal, security, fraud-prevention, accounting, dispute-resolution, or regulatory purposes.
Information normally deleted or anonymized
- Account profile and identifiers no longer required
- Property and rental-unit information associated only with the account
- Tenant, lease, payment, balance, deposit, and ledger records where deletion is appropriate
- Application settings and synchronization records no longer required
Information that may be retained
Limited records may be retained only where reasonably necessary for legal obligations, fraud prevention, security, accounting, tax, disputes, regulatory requirements, or to document completion of the request. Nenuvo will notify the requester when the request has been completed or if more information is required.
Support and policy
Questions may be sent to support@nenuvo.com. Review the ProSync Privacy Policy.