This policy describes website-related processing on nenuvo.com. Nenuvo products may have separate product-specific privacy policies.
1. Information you submit
When you use a contact, support, privacy, or account-deletion request form, Nenuvo receives the information you choose to provide. Depending on the form, this may include your name, email address, product, device details, message, and an optional screenshot.
2. Server and security logs
The hosting environment may create technical logs needed to deliver and protect the website, such as IP address, request time, requested URL, browser or user-agent information, response status, and security events.
3. Cookies and local storage
The initial website does not intentionally use advertising or analytics cookies. WordPress may use necessary cookies for administrators or logged-in users. The light/dark preference is stored locally in the browser. Forms use temporary security controls, including nonces and short-lived rate-limit records.
4. How information is used
Information is used to respond to enquiries, provide support, process privacy or deletion requests, maintain security, prevent misuse, diagnose technical problems, and operate the website.
5. Email delivery and service providers
Form submissions are routed by email using WordPress. Hosting, security, and email-delivery providers may process information only as needed to provide their services and operate the website.
6. Sharing and sale
Nenuvo does not sell information submitted through the website. Information may be shared with service providers that help operate the website or email service, or when reasonably necessary for legal, security, fraud-prevention, or dispute purposes.
7. Retention
Enquiries, logs, and related email records are retained only as long as reasonably needed for the relevant request and any legitimate operational, legal, security, fraud-prevention, or dispute purpose.
8. Your choices and rights
Depending on applicable law and the information held, a person may ask about, access, correct, or request deletion of personal information. Nenuvo may need to verify identity and may retain information where permitted or required. Contact support@nenuvo.com.
9. Security
Nenuvo uses reasonable administrative and technical safeguards appropriate to the website. No internet transmission or storage method is completely secure, and absolute security cannot be guaranteed.
10. Children’s privacy
The website is not designed to collect personal information from children. Contact Nenuvo if you believe a child submitted information through the website so the situation can be reviewed.
11. Changes and contact
This policy may be updated when the website, providers, or legal requirements change. Privacy questions may be sent to support@nenuvo.com.
Effective date and last updated
Effective date: 25 July 2026
Last updated: 25 July 2026